Can’t Sync Your Data to the Renpho Health App? Here’s How!

By Flo Milano

This guide demonstrates how to access the Renpho Health app and how to:

• Connect your data from your Renpho app to Renpho Health
• Grant access to third-party apps
• View your historical data on Renpho Health

1. Download the Renpho Health app and log in using your Renpho app email address and password. The historical data will be transferred to the Renpho Health app automatically.

2. If you are using Guest Mode (no email and password) on the Renpho app, the historical data of your account cannot be transferred and will be lost once you uninstall the app or change device.
3. If you have already registered your account on both Renpho and Renpho Health app and your data was not transferred, please contact Renpho Customer Support support@renpho.com.
4. If you have registered your account on both Renpho and Renpho Health app using 2 different emails and opt to merge your data in one account, please contact Renpho Customer Support via support@renpho.com.

Tip:

• Reconnect the device(s) to your account in the Renpho Health app.

• Enable access from third-party apps such as Apple Health, Fitbit, Google Fit, Samsung Health or MyFitnessPal when upgrading to Renpho Health.
• Access your historical data by tapping the “Weight” card on the Home page and selecting “History.”

If you have done all of the steps above but are still unable to log in to Renpho Health, feel free to get in touch with Renpho Customer Support via support@renpho.com.